Luxe Living Interiors Inc. — Layaway Policy

Effective Date: 10/20/2018

This Layaway Policy governs all layaway purchases made with Luxe Living Interiors Inc. (“Luxe Living,” “we,” “us,” or “our”). By electing layaway at checkout and entering into a layaway agreement with Luxe Living, you agree to these terms. Layaway is a deferred‑payment option that allows you to reserve merchandise by paying over time according to the schedule you select.

How to Start a Layaway

 

1. Choose payment options. At checkout, select Check Payment Options.
2. Billing will contact you. Our Billing Department will reach out within 3 business days to confirm your layaway details, establish your payment schedule, and provide your layaway account number and payment instructions.
3. Initial deposit and payment schedule. Your layaway confirmation will state any required initial deposit, the total number of payments, payment due dates, accepted payment methods, and the date by which the final payment must be received. (If an initial deposit is required, it will be disclosed at checkout and in your confirmation.)

Payment Terms and Order Placement

• Payments due as scheduled. You must make payments in accordance with the schedule confirmed by Billing. Payments may be made online.
• Final payment and order placement. The order will be placed with the manufacturer or released for fulfillment only after we receive the final payment in full. Until final payment is received, the merchandise remains on layaway and is not considered sold or shipped.
• Taxes and shipping. Applicable sales tax and any shipping or delivery charges will be disclosed at checkout and are due in accordance with your layaway agreement; these amounts may be collected with the final payment or as otherwise specified in your confirmation.

Changes, Substitutions, and Manufacturer Discontinuations

• Before final payment / order placement. If, prior to our placing the order with the manufacturer (i.e., before final payment is received and the order is submitted), the manufacturer discontinues any item included in your layaway:
  • We will notify you promptly and offer you the option to select a comparable replacement item of equal or greater value; or
  • If you decline a replacement, any remaining balance attributable to the discontinued item will be applied as in‑store credit to your Luxe Living account. That credit will be available for use in accordance with our store credit terms.
• After order placement. If the manufacturer discontinues or otherwise cannot fulfill an item after we have placed the order, resolution will be handled in accordance with the manufacturer’s policies and your layaway confirmation; we will notify you of available remedies, which may include replacement, refund, or store credit.

Inactivity, Cancellation, and Store Credit

• Inactive accounts. If no payment activity occurs on a layaway account for 90 consecutive days, the layaway will be closed and the paid balance (if any) will be converted to in‑store credit. That store credit will remain valid through the end of the current calendar year, after which any unused credit will expire unless otherwise required by applicable law. The layaway account will be closed and the merchandise released from reservation.
• Voluntary cancellation. If you request cancellation of your layaway prior to final payment, any refund or credit will be handled in accordance with the terms disclosed at the time of your layaway confirmation. Unless otherwise stated in your confirmation, layaway payments are non‑refundable and will be converted to in‑store credit.
• Refusal or failure to accept delivery. If you refuse delivery or fail to accept delivery after final payment, remedies may include conversion of paid amounts to store credit, assessment of reasonable storage or restocking charges, or other actions set forth in your layaway confirmation.

Ownership, Storage, and Risk of Loss

• Title and ownership. Title to layaway merchandise remains with Luxe Living until final payment is received and the order is fulfilled.
• Storage. We will hold layaway merchandise for the term agreed in your confirmation. We will exercise reasonable care while merchandise is in our possession, but you are responsible for insuring any layaway merchandise if you desire additional protection.
• Risk of loss. Risk of loss or damage to merchandise held on layaway remains with Luxe Living until delivery; however, you must inspect merchandise promptly upon delivery and report any damage in accordance with our delivery and returns procedures.

Defaults and Remedies

• Missed payments. Failure to make scheduled payments may result in account inactivity and the consequences described above (including conversion to store credit after 90 days). Luxe Living reserves the right to pursue any remedies available under the layaway agreement or applicable law.
• Fees and charges. Any fees (for example, restocking or administrative fees) that may apply to cancellations, returns, or refused deliveries will be disclosed in your layaway confirmation. If no fee is disclosed, none will be charged without your prior written consent.

Returns, Exchanges, and Warranty

• Returns and exchanges. Layaway merchandise is subject to Luxe Living’s standard returns and warranty policies. Items that are final sale, made‑to‑order, or otherwise non‑returnable under our general policy remain non‑returnable when purchased via layaway, except for confirmed manufacturer defects or warranty claims.
• Warranty claims. Warranty remedies are handled in accordance with the manufacturer’s warranty and our warranty procedures. Contact Client Services for assistance.

Transferability and Use of Store Credit

• Store credit. Any store credit issued under this policy is non‑refundable and non‑transferable except as required by law. Store credit will be applied in accordance with the terms disclosed at issuance.
• Expiration. Store credit issued due to layaway account closure for inactivity will expire at the end of the current calendar year unless otherwise required by law.

Consumer Acknowledgment

By electing layaway and making payments, you acknowledge that you have read, understand, and agree to these terms. Your layaway confirmation, which will be provided by our Billing Department, contains the specific payment schedule, any required deposit, and any fees applicable to your layaway. The confirmation is incorporated into and forms part of this Layaway Policy.

Contact and Support

For questions, to request cancellation, or to report changes to your payment method, contact our Billing Department or Client Services:

• Email: support@luxeliving.furniture
• Phone: 1 855-458-9329
• Hours: Monday–Friday, 11:00 AM–4:00 PM

Governing Law

This Layaway Policy and any layaway agreement are governed by the laws of the state in which Luxe Living is incorporated, without regard to conflict of law principles. Any disputes arising under this policy will be resolved in the state or federal courts located in that jurisdiction, unless otherwise agreed in writing.