Terms of Sale, Returns, and Privacy Summary

Effective Date: 4/20/2024

1. Introduction and Acceptance

These Terms govern your purchase of goods and use of services from Luxe Living Interiors Inc. (“Luxe Living,” “we,” “us,” or “our”). By placing an order, visiting our website, or otherwise transacting with Luxe Living, you agree to be bound by these Terms, our Privacy Policy, and any additional terms provided at the time of purchase. If you do not agree, please do not place an order.

2. Orders, Pricing, and Payment

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors or unavailability.
• Pricing: Prices are quoted in U.S. dollars and exclude applicable taxes, duties, and shipping charges unless otherwise stated. We reserve the right to correct pricing errors and to change prices at any time prior to acceptance of your order.
• Payment: Purchases require full payment at checkout unless otherwise agreed in writing. By providing payment information, you authorize Luxe Living to charge the balance to the payment method on file without further consent.

3. Product Availability and Delivery

• Lead Times: In‑stock items typically ship within 2–4 weeks depending on destination. All  items out of stock at purchase time require additional production time; lead times are estimates and not guaranteed.
• Delivery Responsibility: Customers are responsible for ensuring that purchased items will fit through doorways, stairways, and other access points. A responsible adult (18+) must be present to accept delivery.
• Inspection on Delivery: Inspect all shipments at delivery. Report visible damage or missing items to the delivery team and to Luxe Living within 24 hours of delivery. Failure to report damage within this period may limit remedies.

4. Returns, Exchanges, and Final Sale Policy (Firm No‑Return Policy)

• No Returns Except as Stated: Luxe Living does not accept returns except where an item is damaged due to a manufacturing defect or covered by a valid product warranty. All other returns, cancellations, or exchanges are expressly disallowed. This policy applies to in‑store, online, and special‑order purchases.
• Manufacturer Defects and Warranty Claims: If you believe an item is defective or damaged by the manufacturer, notify Luxe Living’s Client Services within 3 days of delivery for inspection and claim initiation. For warranty issues, follow the warranty claim procedures provided with your product. If a defect or warranty issue is confirmed, we will, at our discretion, repair, replace, or refund the item in accordance with the applicable warranty terms.
• Restocking Fees: If, in rare circumstances where a return is accepted for reasons other than manufacturer defect, a restocking fee may apply. Any restocking fee will be disclosed in writing prior to acceptance of the return.
• Delivery Fees: Delivery charges are refundable only when the returned item is accepted due to manufacturer defect or transit damage.

5. Special Orders, Custom and Made‑to‑Order Merchandise

• Non‑Cancellable: All items are special orders, and custom items are made to your specifications and are non‑cancellable, non‑returnable, and non‑refundable except for confirmed manufacturer defects.
• Variations: Due to the handmade or natural nature of certain products, dimensions, grain, color, and finish may vary slightly; such variations are not defects.

6. Warranties and Limitations

• Manufacturer Warranties: Products may be covered by manufacturer warranties; warranty terms vary by product and manufacturer. Warranty claims are handled per the manufacturer’s procedures.
• Limitation of Liability: To the fullest extent permitted by law, Luxe Living’s liability for any claim related to products sold is limited to repair, replacement, or refund of the purchase price. Luxe Living is not liable for incidental, consequential, or special damages.

7. Commercial Use

Our warranties and return protections apply to reasonable residential use only. Use of products in commercial, rental, or other non‑household settings may void warranties unless otherwise agreed in writing.

8. Privacy and Data Practices (Summary)

Luxe Living respects your privacy and is committed to protecting personal information. We collect contact, payment, commercial, and electronic activity information to process orders, provide customer service, and improve our services. We use cookies and analytics to enhance website functionality and may share information with service providers to operate our business. You have rights under applicable state privacy laws to access, correct, or delete personal information and to opt out of certain uses.

Personal information does not include information that is publicly available, de-identified, or aggregated.” Also quoted: “We have implemented commercially reasonable and appropriate physical, technical, and administrative safeguards to help prevent unauthorized access to, use of, and disclosure of your personal information.”

9. Ethical Sourcing and Marketing Standards

Luxe Living is committed to ethical sourcing and responsible marketing. We require suppliers to certify compliance with our Supplier Standards of Business Practice, which prohibit child labor, involuntary labor, and human trafficking. We will not do business with suppliers who fail to meet these standards. We also refuse to work with companies that use misleading social media practices or pay influencers whose conduct conflicts with our ethical and moral standards. Suppliers who engage in social or political actions that contradict internationally recognized human rights standards may be subject to review and termination of our relationship.

10. Auditing, Verification, and Corrective Action

We conduct periodic and unannounced audits of supplier facilities to verify compliance with our standards. Suppliers must annually certify that their products do not use forced labor or human trafficking. If a supplier violates our standards, we will pursue corrective action up to and including termination of the business relationship.

11. Employee Compliance and Training

All Luxe Living employees must comply with applicable laws and our internal policies. Procurement staff receive training to identify and respond to supply‑chain labor concerns. Violations may result in disciplinary action, up to termination.

12. Changes to Terms and Contact Information

We may update these Terms and our Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. For questions, concerns, or to report suspected violations, contact: Luxe Living Interiors Inc. — Compliance & Client Services Email: support@luxeliving.furniture Phone: 1 855-458-9329 option 2

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which Luxe Living is incorporated, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved in the state or federal courts located in that jurisdiction, unless otherwise agreed in writing.